Changes to the opening hours of the Enefit Customer Service Centre

The Enefit Customer Service Centre is changing its opening hours and, from 1 October 2026, customer support for private individuals and business customers will be available on working days from 9.00 am to 5.00 pm.

The aim of the changes is to adapt the customer service centre’s operations to customers’ actual communication habits and to ensure support that meets their needs.

Sandija Fridrihsone, Head of Enefit’s Customer Service Department, points out that the updated opening hours better meet customer demand and will help maintain a high standard of service.

“We regularly analyse the work of the customer service centre, assessing the volume of incoming calls and customers’ needs. We see a clear trend that the majority of customers contact us during working hours. Taking this data into account, we are adjusting our opening hours to ensure we continue to provide a fast and high-quality service,” explains Fridrihsone.

Customers contacting us regarding Enefit’s public electric vehicle charging stations will continue to be served 24 hours a day, 7 days a week, by calling the dedicated helpline for this service on +370 6000 0060

If you have any questions or issues, please contact the customer service centre on +371 60000055 or by emailing [email protected].