Protected customer support
A discount off your bills
Enefit joins the protected customer support programme
Starting from January 2023, Enefit offers an electricity bill discount to its clients with a protected customer status. The discount applies automatically to the existing Enefit clients and will be included in the invoice.
To find out more about protected customer support, visit the SCCB website.
Find out who can get a protected customer discount off their power bills
- Families with three or more children: 25 euros.
- Family off to low income or underprivileged person: 20 euros.
- Families providing care to a child with disability: 20 euros.
- Persons with Category I disability or their guardians: 20 euros.
If you are not a client of Enefit
Sign a contract with Enefit and get a protected customer discount off your electricity bills.
Assistance to a sub-contracting user
If you are a protected user who receives an electricity service from Enefit but you are not a contractor (you rent or pay for electricity to a house manager), you can receive support under an end-user contract. To receive the discount, contact Enefit Client Service via e-mail: [email protected], or call 6000 0055.
To apply for a discount, please specify:
- your name, surname;
- your personal number;
- your contact details
- the address where you receive the service;
- the contractor's (end-user's) contract number
How operators can register their clients for the State aid for electricity for protected users
From January 2023, Enefit will provide a State discount on electricity bills for private persons with protected user status. If the end-client has the status of a protected user and pays for electricity through the operator, the operator collects the applications of these residents and submits them to Enefit in the form of a questionnaire.
Managers must submit a list of clients who wish to receive a protected user discount from Enefit by the first day of the current month to their Enefit Client Relationship Manager or via e-mail: [email protected].
Frequently asked questions
Becoming an Enefit client is quick and easy:
- choose the product and additional services that best suit your needs;
- log in using an online bank;
- choose an address you own where you would like to buy electricity from Enefit;
- accept the contract.
We will handle the rest of the work related to changing the electricity trader.
Keep in mind that in order to change your electricity trader next month, you need to apply for it before the 15th of the current month. If you apply for it in the second half of the month, your trader will change starting from day 1 of the month after the next month.
The service is a reduction of the amount charged in electricity bills within the scope of one electricity contract. This reduction applies to electric power and system services, but it may not be used to offset value-added tax.
This service is available to low-income and in-need households and individuals, families with three or more children, families and individuals who have children with disability under their care, or individuals with Category I disability who consume electric power within their households for personal needs (end consumers).
The service is not provided to protected users filed as debtors in the applicant and debtor register of the Maintenance Guarantee Fund.
The discount is applied automatically to the first contract you conclude with Enefit for electricity services. To change the address to which the discount is applied, join www.latvija.lv.
Yes, you can get the discount if the address you specify is your registered residence address. To get the discount call our consultants at 60000055.
- Go to the e-services section of www.latvija.lv and choose ‘Aizsargātā lietotāja statusa noteikšana’ (Assigning the protected customer status).
- Log in using your personal details.
- Submit the documents.
If you are a new client, then you will get your discount for the first month of your contract.
You will automatically receive the protected user discount for the current month.
