Protected customer support
Enefit joins the protected customer support programme
Starting from January 2023, Enefit offers an electricity bill discount to its clients with a protected customer status. The discount applies automatically to the existing Enefit clients and will be included in the invoice.
To find out more about protected customer support, visit the SCCB website.

Find out who can get a protected customer discount off their power bills
- Families with three or more children: 25 euros.
- Family off to low income or underprivileged person: 20 euros.
- Families providing care to a child with disability: 20 euros.
- Persons with Category I disability or their guardians: 20 euros.
If you are not a client of Enefit*
Sign a contract with Enefit and get a protected customer discount off your electricity bills.
*If the service provider is changed or a new service contract is initiated, please make a note on the website of the e-service Latvija.lv, indicating the new contract number and service provider.

If you have been granted several protected user statuses, the granted support is cumulative and is not divided among several electricity contracts.
In order to view information about the status of the protected user assigned to you and the contract number to which the payment reduction has been applied, we invite you to use the e-service 'Determining the status of the protected user' on the portal www.latvija.lv. In the e-service, you can change the contract number for which you want to receive a reduction in the payment of the protected user in the future.
You will receive support for the electricity bill the following month after applying for the service.
Information on the status of the protected user is renewed on the 7th of each month. The period from 1 to 6 shows the status of the previous month. The actual status of the current month will be reflected on the 7th.

Assistance to a sub-contracting user
If you are a protected user who receives an electricity service from Enefit but you are not a contractor (you rent or pay for electricity to a house manager), you can receive support under an end-user contract. To receive the discount, contact Enefit Client Service via e-mail: [email protected], or call 6000 0055.
To apply for a discount, please specify:
- your name, surname;
- your personal number;
- your contact details;
- the address where you receive the service;
- the contractor's (end-user's) contract number.

How operators can register their clients for the State aid for electricity for protected users
From January 2023, Enefit will provide a State discount on electricity bills for private persons with protected user status. If the end-client has the status of a protected user and pays for electricity through the operator, the operator collects the applications of these residents and submits them to Enefit in the form of a questionnaire.
Managers must submit a list of clients who wish to receive a protected user discount from Enefit by the first day of the current month to their Enefit Client Relationship Manager or via e-mail: [email protected].
