icon_search icon_caret_down icon_home icon_calendar icon_caret_updown icon_tick icon_x icon_profile icon_location icon_confirm icon_client_new icon_client_login icon_contract icon_moving icon_menu icon_facebook icon_twitter icon_linkedin icon_youtube icon_loader icon_exit icon_contract_2 icon_invoice icon_consumption icon_bell icon_personal icon_bell_lg icon_contract_lg icon_invoice_lg icon_consumption_lg icon_profile_lg package_fix package_spot icon_plus icon_arrow_leftmeters-lg

Protected customer support

A discount off your bills

Enefit joins the protected customer support programme

Starting from January 2023, Enefit offers an electricity bill discount to its clients with a protected customer status. The discount applies automatically to the existing Enefit clients and will be included in the invoice.

To find out more about protected customer support, visit the SCCB website.

Find out who can get a protected customer discount off their power bills

  • Families with three or more children: 25 euros.
  • Family off to low income or underprivileged person: 20 euros.
  • Families providing care to a child with disability: 20 euros.
  • Persons with Category I disability or their guardians: 20 euros.

If you are not a client of Enefit*

Sign a contract with Enefit and get a protected customer discount off your electricity bills.

*If the service provider is changed or a new service contract is initiated, please make a note on the website of the e-service Latvija.lv, indicating the new contract number and service provider.

If you have been granted several protected user statuses, the granted support is cumulative and is not divided among several electricity contracts.

In order to view information about the status of the protected user assigned to you and the contract number to which the payment reduction has been applied, we invite you to use the e-service 'Determining the status of the protected user' on the portal www.latvija.lv. In the e-service, you can change the contract number for which you want to receive a reduction in the payment of the protected user in the future.

You will receive support for the electricity bill the following month after applying for the service.

Information on the status of the protected user is renewed on the 7th of each month. The period from 1 to 6 shows the status of the previous month. The actual status of the current month will be reflected on the 7th.

Assistance to a sub-contracting user

If you are a protected user who receives an electricity service from Enefit but you are not a contractor (you rent or pay for electricity to a house manager), you can receive support under an end-user contract. To receive the discount, contact Enefit Client Service via e-mail: [email protected], or call 6000 0055.

To apply for a discount, please specify:

  • your name, surname;
  • your personal number;
  • your contact details;
  • the address where you receive the service;
  • the contractor's (end-user's) contract number.

How operators can register their clients for the State aid for electricity for protected users

From January 2023, Enefit will provide a State discount on electricity bills for private persons with protected user status. If the end-client has the status of a protected user and pays for electricity through the operator, the operator collects the applications of these residents and submits them to Enefit in the form of a questionnaire.

Managers must submit a list of clients who wish to receive a protected user discount from Enefit by the first day of the current month to their Enefit Client Relationship Manager or via e-mail: [email protected].

Frequently asked questions

Becoming an Enefit client is quick and easy:

  • choose the product and additional services that best suit your needs;
  • log in using an online bank;
  • choose an address you own where you would like to buy electricity from Enefit;
  • accept the contract.

We will handle the rest of the work related to changing the electricity trader.

Keep in mind that in order to change your electricity trader next month, you need to apply for it before the 15th of the current month. If you apply for it in the second half of the month, your trader will change starting from day 1 of the month after the next month.

The service is a reduction of the amount charged in electricity bills within the scope of one electricity contract. This reduction applies to electric power and system services, but it may not be used to offset value-added tax.

This service is available to low-income and in-need households and individuals, families with three or more children, families and individuals who have children with disability under their care, or individuals with Category I disability who consume electric power within their households for personal needs (end consumers).

The service is not provided to protected users filed as debtors in the applicant and debtor register of the Maintenance Guarantee Fund.

The discount is applied automatically to the first contract you conclude with Enefit for electricity services. To change the address to which the discount is applied, join www.latvija.lv.

Yes, you can get the discount if the address you specify is your registered residence address. To get the discount call our consultants at 60000055.

  • Go to the e-services section of www.latvija.lv and choose ‘Aizsargātā lietotāja statusa noteikšana’ (Assigning the protected customer status).
  • Log in using your personal details.
  • Submit the documents.

If you are a new client, then you will get your discount for the first month of your contract.

You will automatically receive the protected user discount for the current month.

Familiarize yourself with the principles of use of protected user data.

Read more »