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Frequently Asked Questions

We have summarized the answers to the most frequently asked questions - how to choose the most suitable electrical product, what benefits and additional services does Enefit offer, how to connect services? You will find answers to these and other questions related to energy purchase below. If there is any question that has not been answered, please contact us by calling 6000 0055 or writing to elektriba@enefit.lv.

Services

Every product has its own advantages, and your choice will depend on your consumption habits, i.e. on whether you prefer stability or being able to monitor your household consumption actively to look for new ways to economise.

Dynamicmeans that you will be purchasing electricity at exactly the same price as it is sold at the exchange, with no extra charge for each kWh consumed. Influenced by the market and consumption tendencies, this price changes every hour. Thus, you may adapt your electricity consumption actively to consume more when the exchange price is the lowest and to economise when it climbs up. The Dynamic product is usually more economical than the Fixed one in the long term, but you need to take into account that there will be “more expensive” and “cheaper” months.

Conversely, if you are looking for a simple and stable solution that does not require monitoring of price fluctuations, choose the Fixed product. You will have a fixed price of electricity for a period of 24 months.

In any case, you may simply change the selected product at no additional fee.

  • Enefit’s costs do not depend on how much electricity each client consumes. Therefore, we offer all our clients an equal service price which does not depend on their place of residence, age or the amount of electricity consumed.

  • The fixed customer service fee of 2 EUR per month assures transparent and honest cooperation with the clients as well as supporting Enefit’s aim of promoting more efficient energy consumption. Enefit is not interested in any rises in the customer’s consumption because, unlike what is considered common practice in the sector, it has no effect on the company’s profit.

    On the contrary, we want our customer’s electricity consumption to go down and therefore offer various tips and solutions for becoming more energy-efficient and reducing electricity expenditure. View our power-efficiency tips.

The prices of electrical energy in the Baltic Region are fixed by the Nord Pool Spot exchange. Each state has its own price region in which the prices of electricity change every hour. The current prices of the Nord Pool Spot exchange prices in Latvia can be accessed by using this link.

The current exchange prices may also be monitored conveniently in the free application Enefit Latvija. Furthermore, you may also use the application to see the electricity consumption of your household, receive and pay the bill and enter the meter readings.


Download the Enefit Latvija app to your smart device:


Green energy is energy obtained from renewable sources which are available in unlimited quantities or which can be replenished faster than they are consumed. These sources of energy include: wind, water, sun, thermal energy from the Earth or water, energy from sea waves, biomass, waste, waste-water treatment plant gases and biogas. Enefit also produces Green Energy itself as well as procuring it from other European producers of electrical energy.

Enefit is the only supplier of electrical energy in Latvia which offers Green Energy for sale at a fixed amount sum of 1 EUR per month. Enefit itself produces “green” energy from renewable energy sources such as wind, water, sun and biomass, as well as purchasing it from other European producers of electrical energy.

Reduce the environmental impact of your home and routinely use energy that is 100% produced from renewable energy sources.

Eesti Energia, the parent company of Enefit, was the first company in Central and Eastern Europe to offer renewable energy to its clients. Enefit Green, a company of the Eesti Energia group, is one of the largest producers of renewable energy in the Baltic States that generates electricity ‘from wind, water, sun and biomass. Learn more about Enefit Green.

Insurance of electric appliances protects you against losses potentially caused by faults in the power grid or power outages. Such faults in the power grid may irreversibly damage TV sets, computers and also more substantial household systems, such as heating equipment. If an accident occurs, the insurance will protect you against losses because you will be able to receive a compensation for the repair of the damaged appliances or the purchase of new ones.

The electric appliance insurance covers various types of potential accidents and provides coverage for any electric appliances which are damaged by overvoltage or undervoltage, power outages or even the consequences of natural phenomena, such as a lightning strike.

Learn more about Insurance of electric appliances and Conditions of the Enefit Electrical equipment insurance agreement.

Yes, the price of the Enefit Universal product is 0.1600 eur/kWh inclusive of the VAT. The minimum product usage period is 1 month, the contract is signed for a period of 12 months, and there is no contractual penalty for early termination. To apply for the Enefit Universal tariff, please call 6000 0055.

When signing the contract remotely, all parties are entitled to refuse the chosen service within 14 days. If you wish to exercise this right of termination, please call the Enefit contact centre at 6000 0055.

Connection of Services

Becoming a client of Enefit is quick and easy:

  • Choose the most suitable service and additional products for you. Learn more here;
  • Authorise via the Internet bank;
  • Select your property that you would like to buy electricity from Enefit for;
  • Confirm the contract;

We shall take care of all the other matters associated with the change of supplier.

Please notethat an application for the change of your electric energy supplier for the next month must be submitted by the 15th day of the current month. If you apply in the second half of the month, the change of supplier will take effect on the 1st day of the month following the coming month.

The electricity supply contract will take effect on the 1st day of the month, and it must be signed at least 15 days before the beginning of the month. This means that, if you would like the contract to be effective on 1st April, it must be signed by 15th March at the latest.

Enefit Dynamic product do not provide early termination fee. If you would want to replace the producte linked to exchange price by constant price per kilowatt hour, it is free.

Enefit Fixed product provides early termination fee in the amount of EUR 32, with reduction by EUR 4 on quarterly basis.

At any time, the general terms and conditions of the contract can be accessed here.

Signing a contract for several addresses is not possible. Each address requires a separate contract, but we offer a 50% discount on the service fee for each additional address.

You can get 50% off the initial connection fee by adding another property.

All natural gas delivered to customers in 2019 has been imported from the Republic of Lithuania.

Natural gas quality parameters.

Readings

If you have a smart electricity meter, you do not need to submit the readings because they are automatically read remotely.

The clients may submit readings from an ordinary meter between the 27th day of the month and the 3rd day of the following month. For example, the meter readings for March may be submitted from 27th March until 3rd April.

If you have an ordinary meter, the readings can be submitted:

If the meter reading is not submitted on time and you do not have a smart meter which can be read remotely, the amount for your electricity bill for that particular month will be calculated based on your average consumption.

A smart electricity meter is a device for measuring the electricity consumption which makes it possible to read data and service the device remotely. Furthermore, these meters offer wider opportunities for monitoring the hourly energy consumption of your household and analysing it in order to see how various devices and our habits affect our energy consumption.

Smart meters are installed and serviced by JSC Sadales tīkls, which is responsible for the servicing of the electric energy distribution networks in Latvia. The plan for the implementation of these meters envisages installation of smart electricity meters for all properties in Latvia by year 2022.

In an open electricity market, the sale of electric energy is based on the principle of hourly consumption. If the client does not have a smart meter installed, i.e. the client’s meter does not record the hourly consumption, the breakdown of the electric energy consumed within a 24-hour period is applied for payment purposes, based on the standard load pattern.

Payments

a) SEB, Swedbank and Citadele clients can pay their invoices via the self-service portal “My Enefit” and mobile application “Enefit Latvija”.

b) Via your online banking system as a transfer to one of Enefit’s accounts. Please provide client’s number in the payment order.

„Swedbank“ AS - LV17HABA0551045915146

„SEB“ AS - LV35UNLA0055000921260

„Citadele“ AS - LV09PARX0013075950001

„Luminor“ AS - LV46RIKO0002930263450

c) Via automatic payment from your payment card on the rekini.lv platform. Monthly fee for automatic payment via rekini.lv is 0.40 EUR.

If you have other ideas how to make payments easier, please send your suggestions to: elektriba@enefit.lv.

The total amount in the electricity bill consists of several components, of which only one third is the price of electric energy:

  • The price of electricity at which electric energy is purchased from the supplier and which depends on the chosen tariff type. Approximately 32% of the total invoice amount.
  • The fee for the supply of electric energy to the consumer or the tariff of the distribution network fixed by JSC Sadales tīkls. Approximately 40% of the total invoice amount.
  • The mandatory procurement component (MPC) which makes up approximately 28% of the total invoice amount.

Your monthly electricity bill amount will depend on the product you have opted for and the total electricity consumption. Please use our calculator to find out what your electricity bill will be with each of the Enefit products.

You will receive the bill for the electric energy consumed during the previous month in your e-mail by the 15th day of the subsequent month.

Yes, if you have signed a contract for the supply of electric energy to several properties registered with JSC Sadales tīkls in your name, then Enefit will include all of them in a single bill.

You will receive the bill for the electric energy consumed during the previous month in your e-mail by the 15th day of the next month, and the payment must be made within 14 days of receiving it.

Yes, you may transfer an amount greater than the amount specified on the bill when paying your monthly bill. After the payment of the bill, the balance will be used as an advance for the payments to be made in the subsequent months.

In case there’s an overpayment situation and you want it refunded, fill out the application hereunder and send it to the e-mail address info@enefit.lv.

The application can also be signed using an electronic signature, but in case this is not possible, print out the application, sign it and send a picture of it to the previously stated e‑mail address.

Household overpayment refund application (doc) »

Corporate overpayment refund application (doc) »

Service

It is highly important to purchase solar panels from a trustworthy trader with a guaranteed quality, so that devices included in the set up would correspond to all standards. Enefit uses the products of the leading global manufacturers, offering solar panels of two various types: monocrystalline and polycrystalline panels. Both types of solar panels will successfully operate in Latvia. The difference is that polycrystalline panels better operate in good weather conditions with sunshine, but monocrystalline panels operate in poor weather conditions with a slightly more steady performance.

Enefit price includes a full service including, project development, solar panels transforming the sunlight into direct current, invertor transforming the direct current into alternating current (it is used for household needs), structural elements, cables and bindings, transport services, and installation works.

When calculating the costs for Enefit solar panel system, statistics on the number of sunny hours per year is considered, as well as the customer’s electricity consumption, type of connection and the potential volume of generated electricity in weather conditions of Latvia, as well as wear and tear of solar panels during 25 years of operation. Enefit does not have a standard offer; the company prepares an individual optimal offer for each customer.

There are two ways to pay for solar panels and their installation - in a single payment or payment by instalments. 

If you choose to purchase solar panels without payment by instalments, then, when concluding the contract a first payment of 20% of the total service value must be paid. However, the remaining 80% will be paid after the installation works and signing of the handing-over protocol. 

If you choose payment by instalments: 

  • Loan amount: 1 000 - 15 000 EUR 
  • First payment: 10% of the total service value 
  • Yearly interest rate from the loan balance: 5,43% 
  • Loan period: 12 - 72 months 
  • Commission: 100 EUR 

It is always possible to pay for the loan or its installment early, without additional fees.

If the total service payment, excluding the first payment, is greater than 15 000 EUR, the balance made between the actual project payment amount and the loan amount ceiling must be paid with the first payment.

The split payment is available for persons, who comply with these criteria:

  • The clients age on the day of contract signing is 20 - 76;
  • The client has official monthly income.
  • A passport or ID card or residence permit combined with a passport is necessary for forming the contract. 

Read more about data processing in our privacy policy and customer data usage conditions.

Enefit solar panels have a 12-year warranty; solar invertor – a 5-year warranty; and installations works – a 2-year warranty. Enefit also provides a 25-year efficiency warranty for the solar panels, meaning that after 25 years the solar panels will generate no less than 80% of the installed capacity, as wells as offering the investor the possibility to purchase the additional factory warranty.

Enefit solar panels are installed by certified specialist electricians who are among the most experienced employees of the sector in the Baltic market.

It may be discovered during the harmonisation process of documents that connection must be constructed or reconstructed in your property at your own expense. In this case, Enefit provides a possibility to terminate the contract free of charge, refunding also 100% of the deposited security sum or the first instalment. Pay attention whether other traders have also taken it into consideration.

Payback time of solar panels depends on the time of set of panels, electricity consumption and other factors. If you would like to find out the payback time exactly for your property, we invite you to apply for consultations, but on average it takes 10-12 years.

Reduction in electricity bills will depend on your auxiliary services at the moment when the solar panels generate electricity:

  • you pay nothing for the part generated by solar panels and consumed by you at the same moment;
  • for the part of electricity that you transfer to the network and use later you only pay for transmission and distribution service;
  • for the part that you take from the network in addition to the energy generated by the solar panels, you pay a full fee.

For example, you have a monthly consumption of 500 kWh per month. Solar panels have generated 400 kWh per month, of which you used 300 kWh right away, and the remaining 100 kWh transferred to the network. Since the total monthly consumption is 500 kWh, you have used 200 kWh from the network: 100 kWh that were generated by solar panels and transferred to network + another additional 100 kWh from the network.

Your electricity bill will be calculated as follows:

  • fee for transmission and distribution services and mandatory procurement components will be calculated for 200 kWh (everything that was taken from the network during this month);
  • fee for electricity – only for those 100 kWh that were taken additionally from the network.

A client without solar panels should pay 75 euro but, setting up the mentioned system, the client can save 50 euro, and the bill is reduced by 65%.

More information about the principle of net settlements: here

Fee for distribution services consists of two parts: fee for provision of connection and fee for electricity supply. All customers regardless of whether solar panels have been installed on their property must pay for provision of the connection. However, payment for supply of electricity does not have to be made at times when electricity generated by solar panels is used for auxiliary services – both when making payments according to net settlement type and collecting electricity in the accumulator.

Electricity produced by solar panels may be used within the same connection, at the address where the system is installed and connected. At the same time, Enefit offers to buy back the amount of electricity produced and unused. The amount calculated for the amount of electricity transferred over the network may be transferred to cover the electricity bill of another address (In the case of a trader's contract both must be on the same customer's name).

Since the solar panels are connected to the common electricity transmission system, generation of the solar panels is switched off due to safety considerations when voltage disappears in the network, and the panels do not generate electricity.

The capacity of the solar panel system should be determined based on

  • The household's hourly electricity consumption data,
  • The planned electricity consumption for the electric vehicle,
  • The allocated area for the solar panel system.

Enefit experts will help You choose the most relevant system solution, electricity purchase, and Distribution network tariff scheme. Solutions tailored for the household's needs will significantly reduce electricity costs.

Also important is that the installed solar panel system would not be significantly larger than the planned household’s self-consumption. A suitable solution is one that determines priorities, where the amount of produced energy, which is not used for self-consumption, is redirected for charging the electric vehicle.

At times, when the solar panel system does not produce enough energy for your home consumption (night, winter), we offer to purchase additional energy with very convenient conditions. For wholesale (exchange) price, without a mark-up for a whole year. Later - exchange price and the monthly service charge. The service charge is 2-3 euro depending on the selected electricity contract.  

Installation


Our specialists will inspect your roof or land and find the best solution for placement of panels.

Solar panels can be installed on all coverings, except straw and asbestos cement roofs. Only the types of fastening necessary for the solar panels differ.

We can install the solar panels right after harmonization of documents and procurement of all necessary materials, agreeing on the time of installation beforehand. Installation of solar panels takes 1-2 days on average, but the whole process in general takes approximately 1-3 months.

Currently no projects for implementation of EU support funds is not in force in Latvia, within which it would be possible to receive support for installation of solar panels. You can follow the current information on availability of such support projects on the website of EU funds.

The total capacity of the installed solar panel parks in Latvia i 8MW or 30,000 solar panels on average.

Ordering and Installation

If you have completed an inquiry form on the website, our sales consultant will contact you by phone within two business days, specifying the details. This includes questions regarding the installation of the charger, and he/she will send you the final offer with an invoice to your e-mail. The contract is considered concluded once the invoice is paid, and after that, our installation electrician will contact you to agree on a suitable installation time.

Electric car chargers sold on our website can only be purchased together with installation. This is necessary because a 4G data connection is activated in the charger during installation, and the charger is configured to connect to our online charger platform. This allows us to provide useful additional functionalities such as online diagnostics, RFID card setup, maximum charging capacity configuration and mobile app support in the near future.

When performing work outside Rīga and region of Rīga an additional transport fee of 0.60 €/km is added to the price of your charging solution (charger + installation). The transport fee is based on the distance from the nearest location of our electricians (Rīga) to the installation address and back.

See the comparison table of standard and additional jobs for charger installation here. If you have additional questions, our sales consultant and/or installation specialist will help.

In addition, you can send us photos of your house's electrical switchboard and the desired location of the charger in your home following the instructions given below, based on which our sales engineer for chargers will give a final assessment of whether it is a standard or special solution. Please send the information at elektriba@enefit.lv.

Read the instructions »

With the help of the following photos, you can assess whether there is room in your home switchboard for the installation of additional fuses for the charger. The exact need for space also depends on whether the charger to be installed is single- or three-phase.

If there is no space for fuses in your switchboard, it means that we must make you a specified price offer for the installation, which includes additional work in the switchboard.

The fuse of a single-phase 7.4 kW charger in the switchboard:

RCBO protection is installed in the electrical panel

The fuses of a three-phase 11 kW or 22 kW charger in the switchboard:

MCB + RCD fuses are installed in the electrical panel

Standard installation takes 2-3 hours.

During the installation, our electrician first examines the electrical system of your house. An on-site electrical test is then carried out with the customer, during which the phase load is measured and the maximum allowed charging capacity is set for the charger. This ensures that the charger charges the car according to the capacity of your household and does not cause a power outage.

In addition, the electrician routes the electrical cable from your switchboard to the charger, performs the necessary work in the electrical switchboard (installs the necessary fuses) and installs the charger on your wall. The charger then activates data connection and configures it for the charger platform Enefit Volt. (* this will be provided soon)

After the installation of the charger, the customer is shown its main functions, and an instrument of delivery and receipt is drawn up for both the device and the installation work.

Usage


Should the charger have a technical failure, should you have questions about using the charger or need to change the charger settings, please write at elektriba@enefit.lv or call 6000 0055.

Both the charger and installation work have a 2-year warranty period. The warranty period starts from the delivery of the charger to the customer fixed in the instrument of delivery and receipt (the same applies to the installation).

In the event of a warranty claim, please send your complaint at elektriba@enefit.lv and you will receive further directions.

Yes, if an electric car charger purchased by you should have a technical failure within the 2-year warranty period requiring warranty repair or replacement of the device, we will provide a replacement charger for the warranty procedure so that you can continue charging your electric car as usual.

Electric car chargers sold by Enefit Volt do not require regular periodic maintenance.

RFID functionality is built-in and activated in all chargers sold by Enefit Volt. This means that charging starts and ends by authorizing with an RFID card.

RFID card functionality can be turned off. To do this, you must indicate your wish during the installation and we can configure the charger so that it works without RFID. In this case, charging starts immediately after connecting the charger to the car. RFID functionality can be turned back on later.

For each charger, we always provide and set up 2 Enefit Volt RFID cards.

The dynamic load management module is an additional accessory that you can order from us together with the purchase of the charger.

The device is installed in the electrical switchboard of your household during the installation of the electric car charger, and its task is to monitor the current electricity consumption of your house in real time and direct all free unused power to the electric car charger so that the car can be charged as quickly and safely as possible.

We definitely recommend installing the device in those homes where the electricity consumption is already close to the limit, and therefore there is a risk that charging an electric car may blow the fuses due to overload.

NB! When ordering the device, it must be taken into account that due to the possible volume of additional work during installation, it may not fit under standard installation at fixed price, and therefore we will make a specified price offer for the installation.

Other issues


With an internet-connected smart charger, you ensure that your charger always has the latest software, is safer and more functional. Thanks to the smart charger, we can constantly provide new services and opportunities, perform remote diagnostics and solve most possible failures without operatively sending out a technician.

The mobile app Enefit Volt is being developed now – it will launch in 2022. First, the mobile app will allow you to start and stop charging, view your charging history, and schedule charging to a convenient (cheapest price) time. The next step planned is to develop a capability by which the charger chooses the most favourable charging time according to the stock exchange price.

An electricity bill depends on electricity consumption, and this in turn depends on how much and how often the car is charged. If we take an annual mileage of 15,000 km, an average electricity consumption of 20 kWh per 100 kilometers for the electric car, and we assume that the vehicle is charged mainly at night, then the additional electricity cost will be about € 200 per year. In other words, you will spend 200 euros on "fuel" per year.