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Frequently Asked Questions


We have summarized the answers to the most frequently asked questions - how to choose the most suitable electrical product, what benefits and additional services does Enefit offer, how to connect services? You will find answers to these and other questions related to energy purchase below. If there is any question that has not been answered, please contact us by calling 6000 0055 or writing to elektriba@enefit.lv.


Services

Every product has its own advantages, and your choice will depend on your consumption habits, i.e. on whether you prefer stability or being able to monitor your household consumption actively to look for new ways to economise.

Dynamicmeans that you will be purchasing electricity at exactly the same price as it is sold at the exchange, with no extra charge for each kWh consumed. Influenced by the market and consumption tendencies, this price changes every hour. Thus, you may adapt your electricity consumption actively to consume more when the exchange price is the lowest and to economise when it climbs up. The Dynamic product is usually more economical than the Fixed one in the long term, but you need to take into account that there will be “more expensive” and “cheaper” months.

If, however, you prefer not to take the risk of experiencing large exchange price fluctuations, you may opt for the service Dynamic+. At an additional charge of 1 EUR per month, this service makes it possible to guarantee that your final price for electricity does not exceed a certain amount regardless of how much the exchange price might rise.

Conversely, if you are looking for a simple and stable solution that does not require monitoring of price fluctuations, choose the Fixed product. You will have a fixed price of electricity for a period of 24 months.

In any case, you may simply change the selected product at no additional fee.

  • Enefit’s costs do not depend on how much electricity each client consumes. Therefore, we offer all our clients an equal service price which does not depend on their place of residence, age or the amount of electricity consumed.

  • The fixed customer service fee of 2 EUR per month assures transparent and honest cooperation with the clients as well as supporting Enefit’s aim of promoting more efficient energy consumption. Enefit is not interested in any rises in the customer’s consumption because, unlike what is considered common practice in the sector, it has no effect on the company’s profit.

    On the contrary, we want our customer’s electricity consumption to go down and therefore offer various tips and solutions for becoming more energy-efficient and reducing electricity expenditure. View our power-efficiency tips.

The prices of electrical energy in the Baltic Region are fixed by the Nord Pool Spot exchange. Each state has its own price region in which the prices of electricity change every hour. The current prices of the Nord Pool Spot exchange prices in Latvia can be accessed by using this link.

The current exchange prices may also be monitored conveniently in the free application Enefit Latvija. Furthermore, you may also use the application to see the electricity consumption of your household, receive and pay the bill and enter the meter readings.


Download the Enefit Latvija app to your smart device:


Green energy is energy obtained from renewable sources which are available in unlimited quantities or which can be replenished faster than they are consumed. These sources of energy include: wind, water, sun, thermal energy from the Earth or water, energy from sea waves, biomass, waste, waste-water treatment plant gases and biogas. Enefit also produces Green Energy itself as well as procuring it from other European producers of electrical energy.

Enefit is the only supplier of electrical energy in Latvia which offers Green Energy for sale at a fixed amount sum of 1 EUR per month. Enefit itself produces “green” energy from renewable energy sources such as wind, water, sun and biomass, as well as purchasing it from other European producers of electrical energy.

Reduce the environmental impact of your home and routinely use energy that is 100% produced from renewable energy sources.

Eesti Energia, the parent company of Enefit, was the first company in Central and Eastern Europe to offer renewable energy to its clients. Enefit Green, a company of the Eesti Energia group, is one of the largest producers of renewable energy in the Baltic States that generates electricity ‘from wind, water, sun and biomass. Learn more about Enefit Green.

Insurance of electric appliances protects you against losses potentially caused by faults in the power grid or power outages. Such faults in the power grid may irreversibly damage TV sets, computers and also more substantial household systems, such as heating equipment. If an accident occurs, the insurance will protect you against losses because you will be able to receive a compensation for the repair of the damaged appliances or the purchase of new ones.

The electric appliance insurance covers various types of potential accidents and provides coverage for any electric appliances which are damaged by overvoltage or undervoltage, power outages or even the consequences of natural phenomena, such as a lightning strike.

Learn more about Insurance of electric appliances and Conditions of the Enefit insurance agreement.

Yes, the price of the Enefit Universal product is 0.08095 inclusive of the VAT. The minimum product usage period is 1 month, the contract is signed for a period of 24 months, and there is no contractual penalty for early termination. To apply for the Enefit Universal tariff, please call 6000 0055.

When signing the contract remotely, all parties are entitled to refuse the chosen service within 14 days. If you wish to exercise this right of termination, please call the Enefit contact centre at 6000 0055.

Connection of Services

Becoming a client of Enefit is quick and easy:

  • Choose the most suitable service and additional products for you. Learn more here;
  • Authorise via the Internet bank;
  • Select your property that you would like to buy electricity from Enefit for;
  • Confirm the contract;

We shall take care of all the other matters associated with the change of supplier.

Please notethat an application for the change of your electric energy supplier for the next month must be submitted by the 15th day of the current month. If you apply in the second half of the month, the change of supplier will take effect on the 1st day of the month following the coming month.

The electricity supply contract will take effect on the 1st day of the month, and it must be signed at least 15 days before the beginning of the month. This means that, if you would like the contract to be effective on 1st April, it must be signed by 15th March at the latest.

Enefit Dynamic product do not provide early termination fee. If you would want to replace the producte linked to exchange price by constant price per kilowatt hour, it is free.

Enefit Fixed product provides early termination fee in the amount of EUR 32, with reduction by EUR 4 on quarterly basis.

At any time, the general terms and conditions of the contract can be accessed here.

Signing a contract for several addresses is not possible. Each address requires a separate contract, but we offer a 50% discount on the service fee for each additional address.

You can get 50% off the initial connection fee by adding another property.

All natural gas delivered to customers in 2019 has been imported from the Republic of Lithuania.

Natural gas quality parameters.

Readings

If you have a smart electricity meter, you do not need to submit the readings because they are automatically read remotely.

The clients may submit readings from an ordinary meter between the 27th day of the month and the 3rd day of the following month. For example, the meter readings for March may be submitted from 27th March until 3rd April.

If you have an ordinary meter, the readings can be submitted:

If the meter reading is not submitted on time and you do not have a smart meter which can be read remotely, the amount for your electricity bill for that particular month will be calculated based on your average consumption.

A smart electricity meter is a device for measuring the electricity consumption which makes it possible to read data and service the device remotely. Furthermore, these meters offer wider opportunities for monitoring the hourly energy consumption of your household and analysing it in order to see how various devices and our habits affect our energy consumption.

Smart meters are installed and serviced by JSC Sadales tīkls, which is responsible for the servicing of the electric energy distribution networks in Latvia. The plan for the implementation of these meters envisages installation of smart electricity meters for all properties in Latvia by year 2022.

In an open electricity market, the sale of electric energy is based on the principle of hourly consumption. If the client does not have a smart meter installed, i.e. the client’s meter does not record the hourly consumption, the breakdown of the electric energy consumed within a 24-hour period is applied for payment purposes, based on the standard load pattern.

Payments

a) SEB, Swedbank and Citadele clients can pay their invoices via the self-service portal “My Enefit” and mobile application “Enefit Latvija”. SEB clients do not have to pay commission fee, Swedbank clients have to pay commission fee of 0.36 EUR, Citadele clients have to pay commission fee of 0.38 EUR. We are currently working to add other banks and to provide the service without any commission fee to Swedbank and Citadele clients.

b) Via your online banking system as a transfer to one of Enefit’s accounts. Please provide client’s number in the payment order.

„Swedbank“ AS
LV17HABA0551045915146

„SEB“ AS
LV35UNLA0055000921260

„Citadele“ AS
LV09PARX0013075950001

„Luminor“ AS
LV46RIKO0002930263450

c) Via automatic payment from your payment card on the rekini.lv platform. Monthly fee for automatic payment via rekini.lv is 0.40 EUR.

If you have other ideas how to make payments easier, please send your suggestions to: elektriba@enefit.lv.

The total amount in the electricity bill consists of several components, of which only one third is the price of electric energy:

  • The price of electricity at which electric energy is purchased from the supplier and which depends on the chosen tariff type. Approximately 32% of the total invoice amount.
  • The fee for the supply of electric energy to the consumer or the tariff of the distribution network fixed by JSC Sadales tīkls. Approximately 40% of the total invoice amount.
  • The mandatory procurement component (MPC) which makes up approximately 28% of the total invoice amount.

Your monthly electricity bill amount will depend on the product you have opted for and the total electricity consumption. Please use our calculator to find out what your electricity bill will be with each of the Enefit products.

You will receive the bill for the electric energy consumed during the previous month in your e-mail by the 15th day of the subsequent month.

Yes, if you have signed a contract for the supply of electric energy to several properties registered with JSC Sadales tīkls in your name, then Enefit will include all of them in a single bill.

You will receive the bill for the electric energy consumed during the previous month in your e-mail by the 15th day of the next month, and the payment must be made within 14 days of receiving it.

Yes, you may transfer an amount greater than the amount specified on the bill when paying your monthly bill. After the payment of the bill, the balance will be used as an advance for the payments to be made in the subsequent months.



Service


It is highly important to purchase solar panels from a trustworthy trader with a guaranteed quality, so that devices included in the set up would correspond to all standards. Enefit uses the products of the TOP 5 leading global manufacturers, offering solar panels of two various types: monocrystalline and polycrystalline panels. Both types of solar panels will successfully operate in Latvia. The difference is that polycrystalline panels better operate in good weather conditions with sunshine, but monocrystalline panels operate in poor weather conditions with a slightly more steady performance.

Enefit price includes a full service including inspection and assessment of the site; preparation of documents; solar panels transforming the sunlight into direct current; invertor transforming the direct current into alternating current (it is used for household needs); structural elements, cables and bindings; transport services; and installation works.

When calculating the costs for Enefit solar panel system, statistics on the number of sunny hours per year is considered, as well as the customer’s electricity consumption, type of connection and the potential volume of generated electricity in weather conditions of Latvia, as well as wear and tear of solar panels during 25 years of operation. Enefit does not have a standard offer; the company prepares an individual optimal offer for each customer.

You can pay for solar panels and their system installation in two ways – in one payment or split the payment into interest-free installment payments over a maximum of 3 year (36 month) period.

If you choose not to split the payment, then upon signing the contract, you will have to make a deposit of 30% of the total value of the service. You will have to pay the remaining 70% after the completion of installation works and the signing of acceptance act.

If you choose to split the payment, the down payment is 30% of the total value of the service. The maximum amount of the split payment is EUR 10 000. In the event that the total amount of the service, less the amount of the down payment, exceeds EUR 10 000, the difference between the actual amount of the project and the split payment ceiling must be paid together with the down payment.

The split payment is available to people who meet the following criteria:

  • The client’s age on the day of signing the contract is from 25 to 65;
  • Income exceeds EUR 1 000 (gross) per month;
  • The same workplace for at least 4 months;
  • No existing debts against the State Revenue Service;
  • Timely payment of bills and credit obligations.

Read more about data processing in our privacy policy and customer data usage conditions.

Enefit solar panels have a 12-year warranty; solar invertor – a 5-year warranty; and installations works – a 2-year warranty. Enefit also provides a 25-year efficiency warranty for the solar panels, meaning that after 25 years the solar panels will generate no less than 80% of the installed capacity, as wells as offering the investor the possibility to purchase the additional factory warranty.

Enefit solar panels are installed by certified specialist electricians who are among the most experienced employees of the sector in the Baltic market.

It may be discovered during the harmonisation process of documents that connection must be constructed or reconstructed in your property at your own expense. In this case, Enefit provides a possibility to terminate the contract free of charge, refunding also 100% of the deposited security sum or the first instalment. Pay attention whether other traders have also taken it into consideration.

Payback time of solar panels depends on the time of set of panels, electricity consumption and other factors. If you would like to find out the payback time exactly for your property, we invite you to apply for consultations, but on average it takes 7-10 years.

Reduction in electricity bills will depend on your auxiliary services at the moment when the solar panels generate electricity:

  • you pay nothing for the part generated by solar panels and consumed by you at the same moment;
  • for the part of electricity that you transfer to the network and use later you only pay for transmission and distribution service;
  • for the part that you take from the network in addition to the energy generated by the solar panels, you pay a full fee.

For example, you have a monthly consumption of 500 kWh per month. Solar panels have generated 400 kWh per month, of which you used 300 kWh right away, and the remaining 100 kWh transferred to the network. Since the total monthly consumption is 500 kWh, you have used 200 kWh from the network: 100 kWh that were generated by solar panels and transferred to network + another additional 100 kWh from the network.

Your electricity bill will be calculated as follows:

  • fee for transmission and distribution services and mandatory procurement components will be calculated for 200 kWh (everything that was taken from the network during this month);
  • fee for electricity – only for those 100 kWh that were taken additionally from the network.

A client without solar panels should pay 75 euro but, setting up the mentioned system, the client can save 50 euro, and the bill is reduced by 65%.

Fee for distribution services consists of two parts: fee for provision of connection and fee for electricity supply. All customers regardless of whether solar panels have been installed on their property must pay for provision of the connection. However, payment for supply of electricity does not have to be made at times when electricity generated by solar panels is used for auxiliary services – both when making payments according to net settlement type and collecting electricity in the accumulator.

Electricity generated by solar panels may be used for auxiliary services only in the property where these have been installed, but settlements can be made for several addresses. For example, if the contract includes a house and an apartment, the generated electricity will be applied to both addresses in the bill. Except, when using electricity in the apartment, you will have to cover the mandatory procurement components and costs for the transmission of distribution network.

Since the solar panels are connected to the common electricity transmission system, generation of the solar panels is switched off due to safety considerations when voltage disappears in the network, and the panels do not generate electricity.

Installation


One 320 W panel takes up 1.6 m2 (16760 x 994 x 6 mm); it weighs 23 kg. One set may include 4–35 solar panels for households, and unlimited number for legal entities.

Our specialists will inspect your roof or land and find the best solution for placement of panels.

Solar panels can be installed on all coverings, except straw and asbestos cement roofs. Only the types of fastening necessary for the solar panels differ.

We can install the solar panels right after harmonization of documents, agreeing on the time of installation beforehand. Installation of solar panels takes 1-2 days on average, but the whole process in general takes approximately 1-2 months.

Currently no projects for implementation of EU support funds is not in force in Latvia, within which it would be possible to receive support for installation of solar panels. You can follow the current information on availability of such support projects on the website of EU funds.

The total capacity of the installed solar panel parks in Latvia i 8MW or 30,000 solar panels on average.